Shasta Higgins has been with the USPS for 10 years and is an enthusiastic EAS employee that is always seeking opportunities to become a well-rounded leader of the USPS with focus areas of Customer Service delivery operations, retail and marketing to ensure customer based relationships are of quality service and training initiatives are at the forefront of her leadership. She is proud to represent this service organization, and truly feels the individual can and will make a difference.
Shasta is currently the Supervisor of Customer Services (SCS) at Franklin, IN Post Office Level 21. Prior positions include: Supervisor of Customer Services at Columbus, IN Post Office Level 22, Officer in Charge, Hope, IN Level 18, OIC Clifford, IN. Started career as a PSE then PTF. External experiences include public speaking, Event Planner for Indiana National Guard Yellow Ribbon Program, New Accounts representative/Drive-thru manager in banking industry, photography and Indiana Chapter Editor for UPMA Newsletter.
As a Supervisor of Customer Services, Shasta is responsible for the operations of a large-sized office. Working towards improving employee morale and engagement for both Craft and EAS. As a result this will improve safety, performance and compliance. It is a top priority as a Supervisor for Shasta to build interpersonal relationships with customers and employees to make the full experience enjoyable.
Shasta Higgins is Lean Six Sigma Yellow Belt Certified, LSS Green Belt Trained (2019) and continually working toward certification, a Facilitator for GID recently being selected for POOM 2 Competitive Advantage facilitation of 70 EAS employees, Facilitated HERO Profile class for EAS at the 2019 GID Career Conference and is Currently working on Silver Badge in Analytics University for Delivery Operations